Youneek Limited (trading as Alister Gates)

1. Business Details

These services are provided by Youneek Limited, a registered company, trading as Alister Gates (“we”, “us”, “our”).
All counselling and related services offered on this website and through associated platforms are delivered under the trading name Alister Gates, while payments are processed by Youneek Limited.

By engaging in counselling services or making payment, you agree to these Terms & Conditions.

2. Nature of Counselling Services

Counselling and psychotherapy are collaborative processes intended to support emotional wellbeing, insight, and personal growth. While many clients experience positive change, outcomes cannot be guaranteed.

Counselling is not a substitute for medical care, psychiatric treatment, or emergency services. We do not provide crisis or emergency intervention.

3. Eligibility & Client Responsibility

Clients must be at least 18 years of age, or have appropriate consent if otherwise agreed.
By engaging in therapy, you confirm that the information you provide is accurate and that you take responsibility for your own wellbeing, choices, and actions outside of sessions.

4. Appointments & Attendance

Sessions are provided by appointment only, either online or in person (where applicable).

If you are unable to attend a session, a minimum of 24 hours’ notice is required. Sessions cancelled with less than 24 hours’ notice, or missed appointments, may be charged in full unless otherwise agreed.

5. Fees & Payments

Fees are agreed in advance and are payable via approved payment methods. Payments are processed by Youneek Limited, trading as Alister Gates.

You are responsible for ensuring that your payment details are accurate. Any bank fees, currency conversion fees, or third-party charges applied by your payment provider are your responsibility.

6. Confidentiality

All counselling sessions are confidential and conducted in accordance with professional ethical standards.

Confidentiality may be broken only where required by law or where there is a serious risk of harm to you or others (for example, risk of suicide, abuse, or serious criminal activity).

7. Data Protection & Privacy

Personal information is handled with care and used solely for the purpose of providing counselling services, administration, and legal compliance.

We take reasonable steps to protect your data; however, no online system can guarantee absolute security. By engaging in online counselling, you acknowledge and accept this risk.

8. Online Services

Online sessions rely on third-party platforms and internet connectivity. While reasonable care is taken, we are not responsible for technical failures outside our control.

Clients are responsible for ensuring a private, appropriate environment for online sessions.

9. Professional Boundaries

Counselling relationships are strictly professional. We do not engage in dual relationships, social contact, or communication outside agreed professional boundaries.

Email or message communication is for scheduling and administrative purposes only, not for therapeutic support.

10. Limitation of Liability

To the extent permitted by law, Youneek Limited shall not be liable for any indirect, incidental, or consequential loss arising from counselling services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Governing Law

These Terms & Conditions are governed by the laws applicable to Youneek Limited as a registered company, without limiting consumer rights under local law.

12. Acceptance of Terms

By booking a session, making payment, or engaging in counselling services, you confirm that you have read, understood, and agreed to these Terms & Conditions.