Privacy Policy

Youneek Limited (trading as Alister Gates)

1. Who We Are

This Privacy Policy applies to Youneek Limited, a registered company of New Zealand, trading as Alister Gates (“we”, “us”, “our”).

We provide counselling, therapy, coaching, and related wellbeing services to clients internationally. This policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect and store the following types of personal information:

  • Contact details (name, email address, phone number)

  • Billing and payment information (processed via third-party providers)

  • Appointment details and correspondence

  • Personal information shared by you in counselling sessions or intake forms

  • Technical data related to website use (e.g. IP address, cookies, device data)

We only collect information that is necessary to provide our services or meet legal and administrative obligations.

3. How Your Information Is Used

Your information may be used to:

  • Provide counselling and related services

  • Manage appointments, communication, and administration

  • Process payments and invoices

  • Meet professional, ethical, and legal obligations

  • Improve our services and website functionality

We do not sell, rent, or trade your personal data.

4. Confidentiality & Therapeutic Privacy

Information shared during counselling sessions is treated as confidential and handled in accordance with professional ethical standards.

Confidentiality may only be breached where required by law or where there is a serious and immediate risk of harm to you or others (for example, risk of suicide, abuse, or serious criminal activity).

5. Payments & Third-Party Providers

Payments are processed by Youneek Limited through third-party providers such as payment processors and banks.

We do not store full credit card details. Payment providers process your information in accordance with their own privacy and security policies.

6. Online & Remote Services

Online counselling sessions rely on third-party platforms and internet services. While reasonable steps are taken to protect privacy, no online system can be guaranteed to be completely secure.

By engaging in online services, you acknowledge and accept these inherent risks.

7. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your data is stored only for as long as necessary to provide services and meet legal, ethical, and accounting requirements.

8. International Clients

As we work with clients internationally, your data may be stored or processed in different jurisdictions. We take reasonable steps to ensure that your information is handled securely and in line with applicable data protection principles.

9. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your data (subject to legal or ethical record-keeping obligations)

Requests can be made by contacting us using the details below.

10. Cookies & Website Analytics

Our website may use cookies and basic analytics to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

12. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Youneek Limited (trading as Alister Gates)
Via the contact details provided on this website.

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